Terms & Conditions

Last updated: May 2026

1. Introduction & acceptance of terms

By using our services and website, you agree to these terms and conditions.

Skyhawk Exterior Cleaning Ltd
VAT Registration No: 508 6043 03
ICO Registration No: ZC161194 (registered with the Information Commissioner's Office)

2. Services provided

• Exterior cleaning, roof cleaning, pressure washing and related property maintenance.
• Services carried out across Sussex & Surrey.

3. Quotations & pricing

• Quotes are valid for 30 days from the date of issue.
• Final pricing may be adjusted if site conditions differ materially from the initial description provided by the customer.

4. Booking & confirmation

Bookings are confirmed once agreed upon by both parties. We will communicate the scheduled date and time.

5. Payment terms

• All prices are inclusive of VAT at the prevailing rate unless otherwise stated. Skyhawk Exterior Cleaning Ltd — VAT Registration No: 508 6043 03.
• Payment is due immediately upon completion of works unless otherwise agreed in writing.
• Payment is accepted by bank transfer. Bank details will be provided on your invoice.
• The Company reserves the right to withhold completion certificates, survey reports or guarantees until payment has been received in full.
• Late payment: we reserve the right to charge interest on overdue invoices in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

6. Deposits

• 6.1 Deposits are not routinely required for standard domestic cleaning works.
• 6.2 For larger projects, commercial contracts or works requiring significant advance material procurement or extended diary allocation, the Company reserves the right to require a deposit prior to commencement of works.
• 6.3 Where a deposit is requested and paid, it is non-refundable. Deposits are taken to secure materials, allocate crew time and compensate for the loss of other bookings during the period reserved exclusively for the Customer's works.
• 6.4 If the Company cancels the works for reasons other than safety concerns, access failure, undisclosed defects or force majeure events, any deposit paid by the Customer will be refunded in full.
• 6.5 If the Customer cancels works for which a deposit has been paid, the deposit will be retained by the Company to cover costs already incurred including but not limited to materials purchased, crew scheduling and loss of work opportunity.
• 6.6 All deposit requirements, amounts and conditions will be confirmed in writing and agreed by both parties before any payment is requested or taken.

7. Customer Cancellations and Rescheduling

• 7.1 Customers wishing to cancel or reschedule an appointment must provide a minimum of 48 hours' notice prior to the scheduled works.
• 7.2 Cancellations or rescheduling requests received with less than 48 hours' notice may incur a charge to cover crew time, travel costs and any materials already prepared or procured for the works.
• 7.3 Same-day cancellations will be subject to a charge at the Company's reasonable discretion, reflecting the costs and losses incurred as a result of the late notice.
• 7.4 Where a deposit has been paid and the Customer cancels the works with less than 48 hours' notice, the deposit will be retained in full.
• 7.5 The Company will endeavour to accommodate rescheduling requests wherever operationally possible. Repeated last-minute cancellations or rescheduling may result in a rebooking fee or refusal of future works.
• 7.6 The Company reserves the right to cancel or reschedule works due to adverse weather conditions, unsafe access, undisclosed defects or other factors outside of its reasonable control. In such circumstances, no charge will be made to the Customer and a replacement appointment will be offered at the earliest available date.

8. Access requirements

• The customer must ensure safe and reasonable access to all areas of the property required to carry out the work.
• Where water or power supply is required, the customer must make this available at no additional cost unless otherwise agreed.

9. Liability

• Skyhawk Exterior Cleaning Ltd holds full public liability insurance.
• We accept no liability for pre-existing damage to property, including but not limited to: damaged guttering, loose roof tiles, deteriorating render, or fragile surfaces.
• Our liability is limited to the value of the work carried out.

10. Weather & conditions clause

Exterior cleaning work is weather dependent. We reserve the right to postpone work in conditions that would compromise safety or the quality of the finished result.

11. Complaints procedure

• 11.1 Any concerns regarding completed works must be reported to the Company within 14 days of completion.
• 11.2 If you are unhappy with any aspect of our service, please contact us in the first instance at info@skyhawkexteriorcleaning.co.uk.
• 11.3 We aim to acknowledge complaints within 2 working days and resolve them within 14 days.

12. Privacy & Data Protection

Use of this website is also governed by our Privacy Policy, GDPR & Data Protection Notice, and Cookie Policy. Links to each can be found in the footer of this website.

13. Photographs, Video and Records

Marketing use of photographs, videos or drone imagery shall only occur where no identifiable personal information is disclosed, or where appropriate consent has been obtained from the Customer. This may include but is not limited to use on the Company website, social media platforms, advertising materials and case studies.

14. AI Assisted Communications

Users interacting with AI-assisted tools on this website should not submit sensitive personal, financial, medical or legal information through automated chat or messaging systems. Any sensitive matters should be directed to us directly via email or telephone.

15. Governing law

These terms are governed by the laws of England & Wales.