Last updated: May 2026
1. Our commitment to quality service
We are dedicated to providing excellent service and ensuring our customers are satisfied with our work.
2. Cancellations by the customer
- 48+ hours notice: no charge, full rescheduling offered.
- Less than 48 hours: may incur a cancellation charge at our discretion.
- Same-day cancellation: likely to incur a charge to cover crew time and travel.
3. Rescheduling
We are happy to reschedule with reasonable notice. Repeated last-minute rescheduling may result in a rebooking fee.
4. Cancellations by Skyhawk Exterior Cleaning Ltd
If we need to cancel due to weather, unsafe conditions, or access issues, your appointment will be rescheduled at no cost to the customer, and no charges applied.
5. Deposits
- For standard domestic bookings, we do not require a deposit.
- For larger or commercial projects, we reserve the right to require a deposit before work begins.
- All deposits requested are non-refundable. This policy exists because deposits are used to purchase materials, allocate crew schedules, and compensate for the loss of other work during the time reserved for your project.
- If Skyhawk Exterior Cleaning Ltd cancels a project for which a deposit has been paid (other than due to safety concerns or circumstances beyond our control), we will refund the deposit in full.
- The deposit amount and terms will always be confirmed in writing before any payment is requested.
6. Refund eligibility
- If a service is not completed due to an error on our part: you will receive a full refund or the work will be completed at no additional charge.
- If a service is only partially completed due to unforeseen site conditions: we will discuss a fair resolution with you, which may include a partial refund or return visit.
7. How to request a refund
- Contact us at info@skyhawkexteriorcleaning.co.uk.
- We aim to acknowledge refund requests within 2 working days and process valid refunds within 14 days.
8. Consumer rights
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or any other applicable UK legislation.
9. Disputes
Please contact us in the first instance at info@skyhawkexteriorcleaning.co.uk — we aim to resolve all disputes within 14 days.