Last updated: May 2026
1. Our commitment to data protection
We are committed to protecting your personal data and respecting your privacy in compliance with UK GDPR.
2. Our role as Data Controller under UK GDPR
- Skyhawk Exterior Cleaning Ltd, Crawley, West Sussex
- ICO Registration: ZC161194
- Contact: info@skyhawkexteriorcleaning.co.uk
3. Lawful bases we rely on
- Contract: Delivering quoted and booked services.
- Legitimate interests: Following up on enquiries, improving our service.
- Consent: Email/SMS marketing — only where opted in.
4. Special category data
We confirm we do not collect any special category data.
5. Data retention schedule
| Data Type | Retention Period | Reason |
|---|---|---|
| Customer records | 6 years | Legal/tax obligation |
| Enquiry-only contacts | 12 months | Legitimate interest |
| Marketing consent records | Until consent is withdrawn | Consent-based |
6. Your rights in full
- Right to access: You can request a copy of your data.
- Right to rectification: You can ask us to correct inaccurate data.
- Right to erasure: You can ask us to delete your data.
- Right to restrict processing: You can ask us to limit how we use your data.
- Right to data portability: You can request your data in a structured format.
- Right to object: You can object to our processing of your data.
To exercise these rights, contact info@skyhawkexteriorcleaning.co.uk.
7. Automated processing disclosure
- Skyhawk Exterior Cleaning Ltd uses an AI-powered chat assistant to respond to initial customer enquiries via SMS and web.
- This assistant may collect your name, contact details and enquiry information.
- No automated decisions with legal or significant personal effect are made — all outcomes are reviewed by a human team member.
8. Data breaches
We will notify the ICO within 72 hours of becoming aware of a notifiable breach, and will inform affected individuals without undue delay.
9. International transfers
Your data is not transferred outside the United Kingdom or European Economic Area.
10. How to contact us
info@skyhawkexteriorcleaning.co.uk
11. How to complain to the ICO
ico.org.uk | 0303 123 1113
For more information, see our Privacy Policy.